Support Center

I haven't received my withdrawal!

Last Updated: May 02, 2016 03:12PM CEST
At we endeavour to process your withdrawals as soon as possible. Please see a list of time frames for withdrawals to each payment method:

Visa:  3 - 5 Working Days

MasterCard: 3 - 5 Working Days

Skrill:  1 - 2 Days

Neteller:  1 - 2 Days

PayPal:  1 - 2 Days

Bank Transfer: 3 - 7 Working Days

Please note that withdrawals are normally processed within 72 hours as per our terms, however we aim to process these on the next banking day. If you have received email confirmation that your withdrawal has been processed but have not received the funds within the advertised time frame, please contact our Support team on and we will investigate the matter promptly.

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