Support Center

Why can't I withdraw?

Last Updated: Jul 22, 2014 03:22PM CEST
If you do not have the option to withdraw online, it will be for one of the following reasons:

Bonus not wagered:
If you claim a bonus with us, it will have a certain wagering requirement attached. You will only be able to withdraw the bonus once the wagering has been completed.

For further information on bonuses click here!

You need to verify your account:

Once you reach a certain threshold you will need to verify your account before you can withdraw funds.

For further information on verification click here!

Closed loop policy not met:

You have to withdraw back to the same method used to deposit funds.

For further information on closed loop click here!

You can contact a member of our Support team at any time and they will be more than happy to assist you.

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