Support Center

Why can't I withdraw?

Last Updated: Jul 24, 2018 01:02PM CEST
If you do not have the option to withdraw online, it will be for one of the following reasons:

Bonus not wagered:
If you claim a bonus with us, it will have a certain wagering requirement attached. You will only be able to withdraw the bonus once the wagering has been completed.

You have a right to withdraw your cash deposit or any unspent cash deposit and any cash winnings from this deposit. Please be aware that if this is withdrawn, the bonus and any winnings from the bonus will be forfeited.

For further information on bonuses click here!

You need to verify your account:

Once you reach a certain threshold you will need to verify your account before you can withdraw funds.

For further information on verification click here!

Closed loop policy not met:

You have to withdraw back to the same method used to deposit funds.

For further information on closed loop click here!

You can contact a member of our Support team at any time and they will be more than happy to assist you.

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