Support Center

Stake and loss limits

Last Updated: Oct 08, 2016 10:00AM CEST takes responsible gaming very seriously. In order to stay in control of your gaming, we allow customers to limit their stakes and/or losses for a specific period of time. Customers can set these limits via the LIMITS & EXCLUSIONS tab accessible when hovering the cursor over the username once logged in to your account, or by emailing

Loss limits for betting start from the moment they are set. They run for the time you choose (week, month or year) and then they are automatically re-set and begin again.

As with all limits, they take into account the amount deposited during the previous period. 

For example, if you set loss limits of £500 (€500) per week around Monday mid-day, your losses will be tracked from that point and you will be prevented from losing more than £500 (€500) until the following Monday. Then the loss limits will be re-set for the following week.

If you increase your limit, it will come into force 24 hours for UK residents and 7 days later for other residents. Decreases take effect immediately.


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