Support Center

Customer Verification

  • Why do I need to verify my account?

    For regulatory reasons, is required to verify the identity of its customers. You may be asked to ...

    Jan 17, 2017 12:09PM CET
  • How do I verify my account?

    To complete the verification process, please upload a COLOUR (we do not accept black and white copies) photo c...

    Nov 08, 2019 02:29PM CET
  • KYC Policy (Know Your Customer)

    As a company, we pride ourselves on the integrity and transparency of our business. Due to the nature of onlin...

    Feb 11, 2016 05:15PM CET
  • Can I open more than one account? operate a strict one account per customer policy. If for any reason you need to change something ...

    May 02, 2016 04:01PM CEST
  • Updating personal details

    Customers whose personal data (name and/or address) has changed are encouraged to contact us immediately about...

    May 02, 2016 04:02PM CEST
  • Mobile Verification

    Before you can claim any bonus with, you will need to verify your mobile number for additional se...

    Oct 15, 2015 02:19PM CEST
  • How we verify your personal details

    In order to comply with international anti-money laundering regulations we are obliged to verify the correctne...

    Oct 05, 2016 10:14AM CEST
  • How we verify your identity

    In order to comply with international anti-money laundering regulations and for the protection of minors we ar...

    Oct 25, 2016 10:58AM CEST

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